The Mend It Now Warranty 

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(Print a copy of this document for your records)

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ONE-YEAR LIMITED WORKMANSHIP WARRANTY

​Mend It Now Handyman Services (“MINHS”) warrants that labor performed under contract will be free from defects in workmanship for a period of one (1) year from the date of substantial completion of the contracted work. This is a limited workmanship warranty only and applies solely to defects resulting directly from MINHS’s labor.

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This warranty does not cover materials, manufacturer defects, product failure, ordinary wear and tear, misuse, neglect, abuse, lack of maintenance, structural movement, settling, pre-existing conditions, acts of God, environmental conditions, or any condition beyond MINHS’s control.

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If MINHS determines that a claim is covered under this warranty, MINHS may, at its sole option, repair the defective workmanship, provide a reasonable credit or partial refund for the affected portion of the work, or provide another commercially reasonable remedy.

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WARRANTY TERMS AND CONDITIONS

This warranty becomes effective only after the original contracted work has been paid in full and payment has been received and credited by MINHS. Any unpaid balance, reversed payment, chargeback, or unauthorized payment dispute may suspend or void warranty coverage until fully resolved.

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Payments made directly to an individual MINHS technician or third party, without prior authorization from MINHS, void this warranty.

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The Customer must notify MINHS of any claimed defect within the Warranty Period and within a reasonable time after the condition becomes apparent, and must provide MINHS with reasonable access to inspect and, if necessary, perform warranty work. MINHS reserves the right to inspect any claimed defect before determining whether the issue is covered under this warranty.

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MINHS reserves the right to refund or credit a portion of the contract price in lieu of performing warranty repairs.

Warranty repairs shall be performed by the original MINHS technician whenever reasonably possible; however, MINHS reserves the right to assign another technician or service provider at its discretion.

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Any modification, repair, alteration, tampering, or replacement affecting MINHS’s work by anyone other than MINHS—including the Customer, another contractor, tenant, family member, or third party—voids this warranty as to the affected work.

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This warranty is non-transferable and applies only to the original Customer and the original service location where the work was performed.

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The original service record, invoice, estimate, or other proof of service may be required in connection with a warranty claim.

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Any warranty repair or service performed by MINHS does not extend or restart the original Warranty Period unless expressly stated in writing by MINHS.

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EXCLUSIONS FROM WARRANTY

This warranty does not cover:

• Materials, fixtures, appliances, or manufacturer defects of any kind, whether supplied by the Customer or purchased by MINHS on the Customer’s behalf;

• Customer-supplied materials, customer-selected products, or materials purchased on the Customer’s behalf, including any failure, incompatibility, or defect not caused directly by MINHS’s workmanship;

• Exact matching of existing paint, stain, texture, drywall finish, grout, caulk, mortar, tile, brick, flooring, siding, trim, or other finishes;

• Cosmetic cracking, shrinkage, separation, discoloration, settling, or ordinary wear and tear;

• Caulk, grout, paint, stain, or finish failure caused by movement, moisture, humidity, cleaning chemicals, ventilation issues, prior coatings, substrate defects, or normal wear;

• Pre-existing damage, hidden deterioration, rot, rust, mold, mildew, corrosion, framing issues, subfloor failure, structural defects, prior improper work by others, or any concealed condition not caused by MINHS;

• Drain cleaning, drain unclogging, drain stoppages, recurring clogs, partial blockages, slow drains, sewer or branch line issues, or the continued performance of existing drain or waste lines after a drain-clearing service has been performed;

• Existing plumbing issues, supply line failures, shutoff valve failures, fixture failures, drain line issues, sewer issues, venting issues, or water pressure issues not caused directly by MINHS’s workmanship;

• Roof leaks, flat-roof leaks, flashing leaks, gutter leaks, siding leaks, window leaks, slab leaks, or moisture intrusion, unless caused solely by defective workmanship in a specific repair or replacement performed by MINHS. No roof patch, sealant application, flashing repair, or localized roof repair performed by MINHS shall be construed as a warranty of the entire roof system, surrounding roof areas, or future leak-free performance of the roof as a whole;

• Cleaning, landscaping, or debris removal beyond what is generated by MINHS during the contracted services; or

• Fire, flood, storm, freezing, vandalism, abuse, misuse, pets, pests, or other external causes beyond MINHS’s control.

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MATERIALS AND CUSTOMER RESPONSIBILITY

Unless otherwise stated in writing, MINHS estimates are for labor only and do not include materials, delivery charges, dump fees, rental charges, permit costs, haul-off, or similar project expenses.

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The Customer may supply materials, or MINHS may purchase materials on the Customer’s behalf if agreed. MINHS reserves the right to approve or reject customer-supplied materials that are damaged, defective, unsafe, incompatible, incomplete, or otherwise unsuitable for the project.

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MINHS does not warrant customer-supplied materials, customer-selected products, materials purchased on the Customer’s behalf, or manufacturer defects. If a product or material fails through no fault of MINHS’s workmanship, any additional labor, trip charges, pickup, disposal, reinstallation, or related project costs shall be the Customer’s responsibility unless otherwise agreed in writing.

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All style, color, texture, finish, and product selections are the sole responsibility of the Customer. MINHS does not guarantee an exact match to existing finishes or previously installed materials.

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WORK CONDITIONS AND LIMITATIONS

Unless explicitly stated otherwise in writing, painting services are estimated for one coat only and coverage, appearance, or final finish may vary depending on color change, prior coatings, substrate condition, product selection, and other field conditions.

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Permits, utility flagging, and debris removal not generated by MINHS’s services are the responsibility of the Customer unless otherwise stated in writing.

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If hidden damage, concealed defects, structural issues, code issues, moisture intrusion, improper prior work, or other unforeseen conditions are discovered during the course of the project, MINHS may suspend work, reassess the scope, and issue an updated estimate or change order before proceeding.

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LIMITATION OF LIABILITY

This warranty is the sole workmanship warranty provided by MINHS. There are no other express or implied warranties beyond those expressly stated herein, to the extent permitted by law.

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MINHS shall not be liable for incidental, indirect, special, or consequential damages arising from any defect in workmanship or materials, including but not limited to loss of use, loss of rental income, loss of profits, water damage, mold remediation costs, or damage to personal property, except to the extent prohibited by law.

 

MINHS’s total liability under this warranty shall not exceed the amount actually paid to MINHS for the specific portion of labor giving rise to the covered claim.

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